Communicating information to the public during a potentially hazardous event

Media Relations and Marketing
9 Anderson Hall
Manhattan, KS 66506-0117
Phone: 785-532-6415
Fax: 785-532-6418

Information provided by K-State Media Relations, K-State's news service, may be reproduced without permission. The marks and names of Kansas State University are protected trademarks and may not be used in any commercial or private endeavor without the approval of the university.

Source: Dr. Kris Boone, Professor, Department of Communications

RADIO REPORT: 1 Wrap
2 Actualities

You have selected a report on crisis communications and how it relates to terrorism. The wrap and two sound bites follow in 3,2,1. . .

WRAP 1: An expert on communication at K-State explains crisis communications.

TIME: 59 seconds

SUGGESTED INTRO: Crisis communications isn’t a new concept. An expert in communications at K-State says it received attention in the 1970’s and 80s, but the events of 9-11 brought to the public a new awareness of it. Lanice Thomson reports.

CRISIS COMMUNICATIONS IS EXACTLY THAT – COMMUNICATING INFORMATION TO THE PUBLIC DURING A POTENTIALLY HAZARDOUS EVENT, SUCH AS WHAT AMERICA EXPERIENCED DURING THE TERRORIST ATTACKS OF SEPTEMBER 11TH. DR. KRIS BOONE IS A COMMUNICATIONS PROFESSOR AT K-STATE AND HEAD OF THE COMMUNICATIONS DEPARTMENT. SHE CITES RUDY GUILIANI AS A GOOD EXAMPLE OF HOW WELL CRISIS COMMUNICATIONS WORKED DURING 9-11. . .

(Boone :19 "Rudy Giuliani is a great textbook example of using it well – stepping up to the plate and getting information out there even when you didn’t know you had information. That’s a real tough thing for government or bureaucratic institutions to do, but it’s really imperative to keep moving information through.")

BOONE SAYS WHEN IT COMES TO THE NATION’S RIGHT TO KNOW VERSUS NATIONAL SECURITY, IT BOILS DOWN TO PUBLIC HEALTH . . .

(Boone :09 "I’m sure there are some department of defense things we shouldn’t know, but for the most part I think regarding public health, regarding the food system we need to know these things.")

LANICE THOMSON, KANSAS STATE UNIVERSITY.

back to Audio Index